Request a full refund at any stage, for any reason. Read the owner-approved refund commitment for payments made to Ensign UK Ship Registration.
Operated by Ensign UK Ship Registration. Independent maritime registration assistance.
If your registration does not go through, we will refund the full amount you paid to us. You can also request cancellation and a full refund at any stage, for any reason, including after work has started or the application has been submitted to the authority.
Email direct@ukshipregistry.com or send a message through your client portal. Include your order or invoice reference and use the email address associated with your order. We verify the request against the order to protect you from unauthorised refund requests. You do not need to provide a reason for cancellation.
We initiate your refund within two working weeks of receiving your request. If applicable law requires a shorter deadline, that shorter deadline applies. Your bank or payment provider may take additional time to show the refund. We will confirm the payment being refunded and the processing arrangements. Do not send card details, passwords or identity documents by email.
A refund does not itself cancel a registration already issued by an authority. If you also need the vessel registration cancelled or amended, tell the team so the required authority process can be explained. This policy does not restrict your statutory rights.
